What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, postal address, postal code, phone number, customer satisfaction information, or other details to help you with your experience.
We may also maintain your purchase history, platform information, and experience through our website.
When you visit our website, we collect information about your computer, including your IP address, the type of operating system and browser you use, your computer's location, what pages you visit on our site and what links you click on, and the site that referred you to our website.
If you elect to pay be credit card, we may direct you to provide your credit card information to a PCI-certified third-party credit card processing company. We do not store, process, or transmit any of your credit card information on our own systems.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter or security notifications, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
process your transactions.
send periodic emails regarding your order or other products and services.
verify your identity
send you information security updates
respond to complaints
customer relationship management
If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, we provide your email address to MailChimp to send our security notifications and newsletters. We also pass on your name and address to a courier company to complete a delivery. If you elect to pay by credit card, you will enter that information directly into a third-party credit card processing company's website.
How do we protect visitor information?
Our websites are periodically scanned to detect vulnerabilities.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information sent to or from the website is encrypted via Transport Layer Security (the successor to Secure Socket Layer (SSL) technology).
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All passwords are stored using secure one-way hashes, so even if our databases are compromised, your password will not be easily accessible.
All transactions are processed through a gateway provider and are not stored or processed on our servers. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
For further information, please see our Internal Security Practices section.
Do we use 'cookies'?
Understand and save user's preferences for future visits.
Authenticate you for future visits
Compile data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
We use third-party cookies to:
protect against web-based attacks (CloudFlare)
understand our web traffic and correct problems (Google Analytics, HotJar)
track the results from advertising with third parties (Google, Facebook, Twitter)
provide you with faster service through live chates (MyLiveChat)
display our Twitter feed (Twitter)
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders
software license, orders, and automatic form completion.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we may use third parties to store your information. For example:
Encrypted on a third-party website hosting provider
In a hosted accounting or customer relationship management system
Third party credit card processing companies
We will also disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, request addition to our newsletter list, arrange for a delivery or return a purchase, or complete a web form, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will ask you directly for your consent and also provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies. You may only "opt in" to subscribe to our newsletter. That is, you must actively check the subscription box or enter your email address in the single-purpose security notification request form.
How do I opt out
Complete our contact form at www.threeshield.ca/email and request to opt-out.
Third party links
We do not use third-party advertising products, such as AdSense, to advertise for third-parties on our website. However, we do advertise on other websites using Adwords and other service providers.
We do include links to our own products (sold through ThreeShield.com) and links to our partners, including Amazon, LastPass, KnowBe4, and Inspired eLearning.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our main site, but we may do so in the future. Google AdSesnse is integrated into the help pages of some of our trial software. These pages are hosted by www.threeshield.com.
California Online Privacy Protection Act
If you would like to be actively notified about any changes to this policy, please let us know through our contact form at https://www.threeshield.ca/email.
How does our site handle do not track signals?
We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:
The only persistent tracking is through Google Analytics, which does not track individuals, but provides us with aggregate information. In addition, cookies are used to automatically apply software licenses. These are not used for tracking purposes, but ensure that paid licenses are applied automatically. We do track individual sessions through our real-time web chat service provided through MyLiveChat. While you are on the website, the pages that you visited in the threeshield.ca and threeshield.com domains are visible to our internal chat operators. If you do not engage a chat session, this information is not retained.Does our site allow third party behavioural tracking?
We may capture some anonymous behavioural information to understand how our web pages are viewed. We also allow third-party behavioural tracking to understand aggregate website usage through Google Analytics. While you are on the website, the pages that you visited in the threeshield.ca and threeshield.com domains are visible to our internal chat operators through the third-party tool, MyLiveChat. If you do not engage a chat session, this information is not retained.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
Within 7 business daysWe will notify the users via in site notification
Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders
We may also send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be accordance with CANSPAM we agree to the following:
NOT use false, or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Include the physical address of our business or site headquarters
Monitor third party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly
Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can
Follow the instructions at the bottom of each email.
Correcting or Deleting Information
If you would like ThreeShield to delete or change your personal or company information, please do so in your "my info" page, in your portal, or documentation request system. If you would like to change information not contained in these systems or do not have access to these systems, please use our contact form at https://www.threeshield.ca/email to send us your request. We will notify you of our actions within seven business days.
Questions or Concerns
Please use our contact form at https://www.threeshield.ca/email
105, 11500-29th St. SE,
You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
or by mail at:
30 Victoria Street
or on the web at:
You can also contact your Provincial or Territorial Privacy Commissioner's office for more information:
Office of the Information and Privacy Commissioner of Alberta
410, 9925 - 109 Street, Edmonton, Alberta T5K 2J8
Phone: (780) 422-6860
Toll Free: 1-888-878-4044
Email: [email protected]
Web Site: http://www.oipc.ab.ca